Job Title: Retail Sales Associate

Job Summary:

The Retail Sales Associate is responsible for assisting customers in selecting and purchasing products, providing exceptional customer service, maintaining the appearance of the sales floor, and ensuring a smooth and pleasant shopping experience. The associate will act as a representative of the store, engaging customers, answering questions, and promoting products.

Key Responsibilities:

1. Customer Service:
   • Greet customers as they enter the store and offer assistance.
   • Answer customer queries regarding products, pricing, promotions, and availability.
   • Provide product recommendations based on customer needs and preferences.
   • Handle returns and exchanges in a friendly and professional manner.
2. Sales:
   • Actively engage with customers to help drive sales and meet store targets.
   • Upsell and cross-sell products by highlighting promotions, new arrivals, and complementary items.
   • Process customer purchases using the point-of-sale (POS) system.
   • Meet or exceed sales goals set by management.
3. Merchandising:
   • Ensure the sales floor is well-organized, clean, and visually appealing.
   • Stock shelves and arrange merchandise according to store policies.
   • Replenish inventory as needed and assist in receiving shipments.
   • Assist with displays and promotional setups.
4. Operations:
   • Operate the cash register, handle payments, and process transactions.
   • Balance cash drawers at the end of shifts and prepare cash deposits.
   • Assist with inventory counts and stock checks.
   • Follow loss prevention procedures to minimize shrinkage and theft.
5. Teamwork:
   • Collaborate with other team members to ensure a smooth and efficient store operation.
   • Assist in training new hires or less experienced associates when needed.
   • Participate in team meetings and store events.

Qualifications:

• High school diploma or equivalent (some roles may prefer retail experience).
• Strong communication and interpersonal skills.
• Basic math skills and familiarity with POS systems.
• Ability to stand for extended periods and perform physical tasks (e.g., stocking shelves).
• Customer-focused and sales-driven attitude.

Additional Skills (preferred but not required):

• Experience in retail or customer service roles.
• Knowledge of the products or industry the store operates in (fashion, electronics, etc.).
• Ability to work flexible hours, including weekends and holidays.

Physical Requirements:

• Ability to lift, carry, and move items weighing up to 25 pounds.
• Standing, walking, and interacting with customers for most of the shift.

Work Environment:

• The Retail Sales Associate works in a fast-paced, customer-facing retail setting. The environment may include noise, crowds, and varying levels of activity throughout the day.